Whether you're curious about our mission, the specifics of our care programs, or how to get in touch, our FAQs page is designed to provide clear answers.
About BlueMates
Where do you service?
Our services are available in the Newcastle region, the City of Lake Macquarie region, the City of Cessnock region, and extend from Sydney to The Hunter Valley.
What services do you offer?
We offer a comprehensive range of health and disability care services, including nursing services, NDIS disability services, OOHC SSRC, and specialised forensic cleaning.
Who founded Blue Mates?
Blue Mates was founded in 2022 by two experienced Registered Nurses with a combined 8 years of experience.
What is the mission of Blue Mates?
Our mission is to foster independence and enhance the quality of life for our clients through personalised care. to turn off the power source and call a professional electrician for a safety check.
How can I contact Blue Mates?
You can contact us via phone, email, or visit our contact us page.
NDIS Services
What is the NDIS?
The National Disability Insurance Scheme (NDIS) provides support for Australians with disabilities, their families, and carers to improve their quality of life and achieve their goals.
How is it paid for?
NDIS services are funded through individual plans. The Temporary Transformation Payment (TTP) rate is included in the pricing for certain services to support providers in transitioning to the NDIS.
What NDIS services do you offer?
We offer a wide range of NDIS services, including respite care, supported independent living, personal care, and more.
Who is eligible for NDIS?
Eligibility for the NDIS includes being under 65 years of age, having a permanent and significant disability, and being an Australian citizen or permanent resident.
How do I apply for NDIS?
You can apply for NDIS by contacting the National Disability Insurance Agency (NDIA) and completing an access request form.
Forensic Cleaning
What is forensic cleaning?
Forensic cleaning involves specialised cleaning services for biohazardous environments, including hoarder cleaning, sharp removals, and drug cleanouts.
Why choose ACE Forensics for forensic cleaning?
Our partner, ACE Forensics, provides expert forensic cleaning with a focus on safety, thoroughness, and compassion, ensuring the affected areas are completely restored.
What types of situations require forensic cleaning?
Forensic cleaning is required in situations such as crime scenes, unattended deaths, hoarding, and hazardous waste disposal.
Is forensic cleaning safe?
Yes, forensic cleaning is conducted by trained professionals using specialised equipment and procedures to ensure safety and thoroughness.
How can I book forensic cleaning services?
You can book forensic cleaning services by contacting us or ACE Forensics directly through their website or phone number.
Nursing Agency
What is a nursing agency?
A nursing agency provides temporary or permanent nursing staff to healthcare facilities and private clients, ensuring skilled and compassionate care.
What services do Blue Mates Nursing Agency offer?
We offer temporary and permanent placements, specialised care programs, home care services, flexible scheduling, and 24/7 on-call staffing solutions.
Who can benefit from nursing agency services?
Healthcare facilities, nursing homes, clinics, and private clients can benefit from nursing agency services to fill staffing gaps and ensure quality care.
How are nursing staff selected?
Nursing staff are carefully vetted, credentialed, and trained to meet high standards of care and professionalism.
How are nursing agency services paid for?
We offer either private options or NDIS options (if eligible)
OOHC SSRC
What is OOHC SSRC?
Out of Home Care (OOHC) Specialised Substitute Residential Care (SSRC) provides intensive support and a nurturing residential environment for children and young people with complex needs.
What support does SSRC provide?
Our SSRC services include specialised support, safe residential settings, rehabilitation-focused programs, intensive supervision, and personalised care plans.
Who qualifies for SSRC?
Children and young people who cannot live with their families due to safety concerns or complex needs qualify for SSRC.
How is the SSRC environment structured?
SSRC environments are structured with dedicated residential facilities, 24/7 trained staff, and a focus on creating a safe, stable, and nurturing setting.
What are the goals of SSRC?
The goals of SSRC are to provide immediate safety, support rehabilitation and development, and improve the overall well-being of children and young people.
Need Assistance?
If you have any questions about the referral process or need assistance, please contact us. Our team is here to help.
